Client Feedback Form

We provide a high quality service but are always looking to improve. We value any feedback positive or negative and promise to act upon it. Any complaint we receive will be treated seriously and we promise a personal reply . If you are unhappy about any particular aspect of the service you have received please let us know immediately and we will endeavor to find a solution.

As an NDIS provider we are committed to a high standard of service. Having passed stringent criteria and vetting procedures we are obligated to follow a strict set of guidelines.

It terms of any alleged neglect or abuse of a participant, death or alleged assault on a participant we will immediately carry out a full investigation. We have our own guidelines to follow. A full transparent enquiry will take place and the findings will be made available.

    Date

    Please tick the relevant box to record your answers to the following questions:

    Do the services we offer/provide meet your needs?

    If your needs are not being met, what areas do we need to improve?

    What do you think we can do to improve in these areas?


    How do you feel about the staff in our organisation? Tick one or more boxes.

    In what areas could staff improve to meet your needs?